Granting Access to Practifi Support

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Overview

When reaching out to Practifi Support, you may be asked to extend subscriber access to your Practifi instance to review your issue further. Granting subscriber access lets Practifi access your specific organization, answer any questions you may have or resolve any errors you encounter. This article covers the steps necessary for providing access. 

Granting access

  1. Log in to your Practifi instance. 
  2. Select your user icon located in the upper right-hand corner of Practifi. 
  3. On the user drop-down, select Settings.Screen_Shot_2021-06-10_at_5.17.46_PM.png
  4. Select Grant Account Login Access from the options located on the left-hand menu. 
  5. Locate the Practifi BIZ Support option on the Grant Account Login Access table. Screen_Shot_2021-06-10_at_4.37.30_PM.png
  6. Change the Access Duration drop-down from "No Access" to the selected amount of time you wish to extend access to Practifi Support. We recommend extending a minimum of one week's access. 
  7. Select Save to finalize this change. 
  8. To expedite your case, please send confirmation of the granting of subscriber access to the Practifi Support Engineer who is working with you through the Zendesk ticket raised, along with any requested information.
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