Before You Start

Practifi customers (The Advisor firm) must first contact their Schwab Account Representative of their intention to use their integration with Practifi.  This will start the process off within Schwab to allow API access by Practifi to the customer's client data in Schwab.  In particular, the advisor firm will need to ask its Firm Administrator at Schwab enable Digital Account Opening on the Schwab Advisor Center in order for the Advisor's users to use the integration. 

Customers should also advise Practifi if they have been set up with Schwab to always require the use of a One Time Password (OTP), in addition to UserID and Password, to access Schwab systems.  This s an important item in the integration configuration.

Integration Summary

 The Schwab Adviser Enrollment and Digital Account Opening (DAO) enhancement to Practifi allows customers who use Schwab for Custodial services for their clients to initiate Schwab account opening processes for their client individuals directly from Practifi rather than from within Schwab. 

Practifi customers can now

• Transfer Contacts from Practifi Client records to Schwab, without rekeying
• Initiate the Digital Account Opening (DAO) wizard from within Practifi
• Monitor Alerts received from Schwab, particularly those relating to Account Opening

Advisors will still need to complete details for the account opening (missing details, updating details) within the DAO wizard, and await the receipt of e-signed paperwork from the end-client before the account is actually opened. 

Contact details updated in the Schwab Advisor Center are not reflected back in Practifi - the integration offered is only one way, from Practifi to Schwab.  Further, once the Contact has been passed into Schwab, subsequent updates in Practifi are not updated in Schwab.

Data Mapping

 The following table details the mapping of Practifi Contact and Client (Account) fields to those required by Schwab.

Practifi UI field	From	Direction (Daily)	Schwab Contact field	Rule
Email	Contact	🠞	Email Address	Not from any of the other email fields
First Name	Contact	🠞	First Name
Middle Names	Contact	🠞	Middle Name
Last Name	Contact	🠞	Last Name
Suffix	Contact	🠞	Suffix
Tax Number	Contact	🠞	SSN
Location Shipping	Account	🠞	Address Line 1	If supplied, passed in as an Address in Schwab
Location Shipping City	Account	🠞	City
Location Shipping PostalCode	Account	🠞	ZIP
Location Shipping State	Account	🠞	State
Location Shipping Country	Account	🠞	Country
	Account	🠞	International	If Country=”US” then T, else F
Postal Billing Street	Account	🠞	Address Line 1	If supplied, passed in as an Address in Schwab
Postal Billing City	Account	🠞	City
Postal Billing PostalCode	Account	🠞	ZIP
Postal Billing State	Account	🠞	State
Postal Billing Country	Account	🠞	Country
	Account	🠞	International	If Country=”US” then T, else F
Job Title	Contact	🠞	Job Title
Employer Name	Contact	🠞	Employer
Home Phone, Work Phone, Mobile Phone	Contact	🠞	Line	All Phone Number Types are transferred
			Area Code	Extracted from Line
			Country Code	Extracted from Line
			International	If CountryCode=”+1” then F, else T
DOB	Contact	🠞	DOB
Employer Name	Contact	🠞	Employer
	Contact	🠞	Is Director	If EmploymentStatus = DIRECTOR then T, else F
	Contact	🠞	Employed by Broker or Exchange	Not set as not recorded by Practifi
	Contact	🠞	Business Owner or Self Employed	If EmploymentStatus = BUSINESSOWNER or SELF-EMPLOYED then T, else F
Occupation	Contact	🠞	Occupation
Employment Status	Contact	🠞	Employed	Mapped in Data Feed Mapping
Country	Contact	🠞	Country of Residence	Presently only "US" and "AU" listed.  Others can be added under Data Feed Mapping.
Country of Citizenship	Contact	🠞	Is US Citizen	If Country of Citizenship=”US” then T, else F
Country of Residence	Contact	🠞	Is US Resident	If Country of Residence=”US” then T, else F
Type	Referenced Documents	🠞	ID Type	“Passport” and “Drivers Licence” are supported.  Others can be added under Data Mapping.
IDNumber	Referenced Documents	🠞	Document Number
Issue Date	Referenced Documents	🠞	Issue Date
Expiry Date	Referenced Documents	🠞	Expiry Date
Birth Place	Contact	🠞	Country of Birth
Issuer	Referenced Documents	🠞	Passport Issued Country
Type	Referenced Documents	🠞	Drivers Licence Issued State	Type= DRIVERSLICENCE and Issuer=State
Govt Issued ID	Referenced Documents	🠞	Govt ID Issued State	Type= GOVTISSUEDID and Issuer=State

 

Enabling the Integration

Enabling the Schwab integration with Practifi requires setting up the following configurations:

Configuration	Where
Upload and Import a Certificate	Salesforce Settings
Remote Site	Salesforce Settings
Enable Schwab Integration	Salesforce Settings
Schedule Scheduled Jobs	Salesforce Settings
Triggers	Salesforce Settings
Activating New Panels	Lightning Screen Builder

 

Upload Authentication Certificate to Keystore

Download the Certificates from Bitbucket

This is a step which needs to be performed by Practifi Customer Support, to extract and upload the certificate to the customer's system.

The Keystore certificate file for production access to Schwab has already been prepared, and is held in Bitbucket.  One JKS file contains the two certificates need to be downloaded to local disk for uploading into Keystore.  The certificates are:

• Production Enrollment Certificate
• Production SSL Certificate

Download the single JKS file from Bitbucket with the following URL:

https://bitbucket.org/practifi-eng/practifi-certificates/src/master/self-signed/root/ca/intermediate/schwab/certs/prod.jks

The user will need Bitbucket permission to download, else a message like the following will appear:

If the permission is not set call one of the Bitbucket admins to create a new user and assign the permission.  Save it to the local disk.

Import from a Keystore

Go to Salesforce Setup under the user’s avatar/picture icon in the top right

In Salesforce Setup, (top-right gear icon) go to the Quick Find/Search bar (on the left side), search for and click on Certificate and Key Management

Click on Import from Keystore

In Salesforce Setup, go to the Quick Find/Search bar, search for and click on Certificate and Key Management

Click on Import from Keystore

 

Select the prod.jks file from where it was downloaded earlier.  Click Save.

The certificates uploaded in the JKS file will have the following names:

• sii_practifi_enrollment_prod
• sii_practifi_ssl_prod

Viewing the list of certificates will show the following:

Create Remote Site

In Salesforce Setup, go to the Quick Find/Search bar, search for and click on Remote Site

Click on New Remote Site

Only one remote site needs to be configured, as this supplies the URL Root for the API and SSL calls. 

Supply the following:

• Remote Site Name: suggest schwab_prod
• Remote Site URL: https://restgateway.schwab.com/

Enable Schwab Integration

In Practifi, click your avatar in the top-right corner to view the Settings menu and select Salesforce Setup.

In Salesforce Setup, go to the Quick Find/Search bar, search for and click on Custom Settings.

Click Manage next to Schwab Integration Settings.

If this is a new install the the Schwab Integration Settings list will be empty.  At this point create a new Organization Level group of settings by clicking on the first New button on the panel.  Else continue to the next screen (the system will already have had Organizational Level settings for Schwab).

Complete the details per the panel below.

 

 Supply the following:

• Enabled: Ticked
• Enrollment Endpoint: https://hitweb.schwab.com/SII/Enrollment/TnCEnrollment.aspx
• Enrollment Certificate: sii_practifi_enrollment_prod
• API Endpoint: https://restgateway.schwab.com/inbound/api
• SSO Endpoint: https://si2.schwabinstitutional.com/SI2/SecAdmin/LogonSSO.aspx
• SSL Certificate: sii_practifi_ssl_prod
• Client Channel: NE
• Verbose Logging: Ticked
• Provider Channel: I4 (as in capital letter "i" for "ink"   4)
• API Version: 1.0
• Is Production: Ticked
• Alert Last Days: 90
• Account Mask Pattern: doNotMask
• Max User: 5
• Include Archived Alerts: Ticked
• Alert Types: <blank>
• Auto Map Account: Ticked
• Map Account Batch Size: <blank>
• Superuser: <blank>
• Throw Exception: <blank>
• Ready for Review Alert Subject: Digital Envelope Ready for Review
• Ready for Review Alert Type: DAO
• New Account Open Subject: New Digital Account: OPENED
• New Account Open Alert Type: NEW-ACCT
• Send Notifications: Ticked

• Enable OTP: Ticked, if client uses One Time Password (OTP) for logons to Schwab.  Schwab will advise if this has been configured as such for the client.  Example of password generator:

Set Up Scheduled Jobs

In Salesforce, go to the user’s dropdown and select Developer Console.

Under Debug, open an Open Execute Anonymous Window

Paste in following code into the window,  and Execute.

cloupra.SchwabIntegrationInvocable schwab = new cloupra.SchwabIntegrationInvocable('syncalertforall');
String hourly = '0 0 * * * ?';
String jobID = System.schedule('Schwab Sync Alert', hourly, schwab);

Enable Practifi Triggers

Activate the Schwab Alerts trigger setting, which monitors for new Alerts from Schwab and adds rows to the list of Schwab Alerts.

In Salesforce Setup, go to the Quick Find/Search bar, search for and click on Custom Settings.

Click Manage next to Practifi Trigger Settings.

 

Scroll to the end of the list of settings, and tick the trigger for Schwab Alert, and Save.

Activating New Panels for Schwab

The detailed steps for setting up the UI panels for the Schwab integration will be completed by the Practifi Customer Support team.  The steps are essentially:

1. Uploading a JSON file, which has the screen updates required to install the Push Schwab Contacts button on the Client record layout.  This JSON is held in bitbucket.
2. Edit the Client Household layout to add the Schwab Push Contact button to the layout
3. Edit the Schwab Alerts page layout
4. Create a new Permission Set, titled Practifi - Schwab, and the API Name of Practifi_Schwab
5. Under the Practifi - Schwab permission set apply all permissions to
   • Contacts
   • Integrations Logs
   • Schwab Accounts
   • Schwab Alerts
   • Users (Assign permissions for the lines Schwab_OTP__c & Schwab_SOVG_Id__c)