What is a service?
A service represents mutually agreed upon work that your firm performs for a client that typically earns revenue for your firm. Services are added when a contact is promoted to a prospect through the Prospect Wizard, establishing the service that the prospect is interested in receiving from your firm. Learn more about promoting a contact to a prospect in our Prospects, pipeline, and deals article. Services will rarely change during your relationship with your client, as this is the overarching category of work you are providing them, such as wealth or investment management. Still, you will have money related to a client's service that needs monitoring. This is done through deals, which track money related to a service.
What is a deal?
Deals are used to track the inflows and outflows of money from your firm and are where the transition of an opportunity into revenue-earning work is managed. These are related to a general service type and break down the specifics of what you provide a client under a service. Deals give your firm an accurate view of the financial impact a client or prospect has on your firm, helping your firm establish good opportunities to pursue and close. Clients can have multiple deals attached to them with these deals at various stages but will generally have one or two services attached to them.
Creating a deal
To create a deal, navigate to the household, individual, or organization record and select Services & Pipeline from the navigation side panel, highlighted in teal in the screenshot below.
This will open a table to the right-hand side of the page with the services your client is receiving from your firm. At the top of the table is a New button, highlighted in the screenshot below.
Selecting this button will open a page to enter the deal's details, from the close date to the stage of the deal.
Track the deal's finances through the AUM and revenue fields and relate it to a service type and entity. The entity will default to the household, individual, or organization you create the deal from but can be modified as needed.
Viewing and editing deals
To view a deal in detail, navigate to the household, individual, or organization and select the previously mentioned Services & Pipeline button on the navigation side panel. Select the deals sub-tab to view the deals attached to the household, individual, or organization.
Clicking on the deal name will navigate to a page containing all the specific details of a deal. This information can be edited by selecting the pencil icon beside the row that needs changing or by clicking the edit button at the top of the deal header. The deal can also be deleted by selecting the delete button next to the edit button in the top right-hand corner.
Under the sub-tabs available on this page, the related feed posts, notes, and files to the deal can be viewed to see important information regarding contact in closing a deal.